Attendee Information

Hotel Information

The Fairmont Ch√Ęteau Lake Louise
111 Lake Louise Drive
Lake Louise, AB
Telephone : 403-522-3511
Toll Free: 1-866-540-4413
Website :
Hotel Check in/out time
Check in is after 4:00pm on day of arrival – Check out is 12:00 noon on day of departure.  Requests to retain rooms beyond that hour should be directed to the Front Desk once the delegate is registered.  Should it be possible to extend a late check-out, a late departure charge may be applicable.
Hotel parking
The parking is connected to a partially covered parkade with plug-ins.
Valet and self-parking is available to our guests at the following rates:
Self: $30 per day
Valet: $35 per day

Transportation Information

You may wish to take the airport express shuttle from Calgary to Lake Louise. You may book your ticket on-line at OR by calling the Brewster Banff Airport Express toll-free line at 1-800-760-6934.  In order to qualify for the 15% discount on-line, please enter the promo code: CARSTAR when you “check out”.  If you call in and speak to one of their agents, you must identify yourself as being with CARSTAR in order to get the 15% discount. The promo code is valid from August 1-31, 2013.
Take advantage of the benefits below on the airport express shuttle:
  • Convenient daily departure schedule, guaranteed
  • Spacious, comfortable, reclining seats
  • Abundant luggage space and overhead compartments
  • Onboard lavatory
  • Large viewing windows
  • Free onboard Wi-Fi internet
  • Airport Desk conveniently located near the International Arrivals Gate
Note: No park fees are applicable if you take the airport express shuttle service.


When booking your flights to Calgary, Air Canada has provided a promotional code that everyone is able to take advantage of. It does give you a discount on some (not all) flights into Calgary during the week of conference. Simply enter NXKY26B1 under “Promo Code” on the website to see all travel schedules and costs and to book your flight.

If you plan to travel via West Jet, they too have provided a promotion code, but you need to contact the West Jet Conference / Convention Department @ 1-888-493-7853 and quote the convention code CC7761 to make arrangements.


Enterprise Rent-A-Car is offering all Conference Delegates a 25% discount off of their regular insurance rental rates. In order to take advantage of this offer, simply logon to and follow the prompts.
  • on the first page under OPTIONAL, please enter the promo code : IAG77CA
  • on the next page enter the pin # CAN
The Calgary International Airport Rental Car Centre - for Enterprise Rent-A-Car - is located on the Departure level (2nd floor) across the roadway from the main terminal building. It can also be accessed by the elevator lobby across the arrivals roadway.


Discount Car & Truck Rental is pleased to offer preferred rental car rates for all conference delegates from the Calgary Airport.  Simply Logon to select your pickup location “Calgary International Airport”, complete the information required and under Promotion Code or a Corporate Account, please type in CNC13.  By following these steps, you will receive the CARSTAR corporate rate.
To pick up your Discount Car & Truck Rentals vehicle, please collect your luggage, then call their office at 403-299-1201 and proceed to Post 21 for their shuttle service to the rental location on 40 Hopewell Way NE. The shuttle transfer is approximately 10-15 minutes.

Driving Directions

From Calgary International Airport (about 2 hours) 
  • Take the only exit road leaving the Airport 
  • Continue to follow this road, it will become Barlow Trail 
  • Take Barlow Trail South to 16th Avenue 
  • Go West (right) onto 16th Avenue 
  • 16th Avenue becomes TransCanada Highway 1, which takes you straight through to Banff (45-60 minute drive) 
  • In Banff National Park, follow the signs for the hamlet of Lake Louise, continuing on the TransCanada Highway. Note that there is an entrance fee at the Park gates. 
  • Forty minutes past the town of Banff, take the turn-off marked for Lake Louise 
  • Turn left at the intersection, proceed through 2 stop signs and continue on this road (4 km, 2.4 miles).
Banff National Park Fees
When you enter one of the Rocky Mountain national parks, you'll have to pay an entry fee. For the purposes of fees, Banff, Jasper, Kootenay, and Yoho National Parks can be considered one large park - your entrance purchased at one is valid at all the others.
The following definitions apply to entry and service fee categories unless otherwise specified:
Adult: Person 17 to 64 years of age
Senior: Person 65 years of age or over
Youth: Person 6 to 16 years of age
Family/Group: Up to seven people arriving in a single vehicle in a national park.
A day is defined as the day of entry, regardless of time of entry, until 4.00 p.m. the following day. You do not pay for the day you are departing.
Adult $9.80
Senior $8.30
Youth $4.90
Family/Group $19.60
Additional notes: 
  • You can buy a pass over the phone when you're planning your trip. Call Parks Canada directly at 1.403.760.1343 
  • The entrance gates are very prominent, in fact inescapable. They consist of several kiosks that look like toll booths.
  • You can use cash or a major credit card to pay the national park entry fee.
  • The money raised from the entry fees stays in the national parks to pay for maintenance and upgrades of aging infrastructure (roads, picnic areas, outhouses, parking lots, signage, etc.), as well as park staff and programmes. 
  • You can order your national parks pass over the phone before your departure.  Parks Canada will mail it to your home address. Call (403) 760-1343 between 8.00 a.m. and 4.00 p.m. (North American Mountain Time Zone) from Monday to Friday.

ALL Conference Business Sessions will take place at The Fairmont Chateau Lake Louise.

When and where do we register?

Once you have checked into your hotel room on Wednesday, August 14th, please proceed to the Registration Desk in the Red Room, which is the Foyer area of the Victoria Ballroom. Registration will begin at 12:00 noon.

Welcome reception

Enjoy refreshments at the Welcome Reception in the registration foyer, where you will have the opportunity to meet our business partners and re-acquaint yourselves with business colleagues. Thank you to our Platinum & Gold Level Partners for sponsoring this reception.

What should I wear for the conference?

When attending general sessions and breakout sessions, the dress code is "casual business attire". Golf shirts, slacks, dressy walking shorts, skirts for women are all appropriate.
  • Wednesday Conference Kick-Off – Victoria Ballroom on the first floor of the Main Building at Chateau Lake Louise, followed by a Western BBQ dinner at Brewster's Adventure Barn. EVERYONE is asked to please wear the conference T-shirt that you will receive at the conference registration desk upon your arrival.
  • Thursday Morning - General Sessions / Victoria Ballroom, First Floor, Chateau Lake Louise - Business Casual
  • Thursday Afternoon - Business Partners Expo / Mount Temple Ballroom, 2nd Floor of Mount Temple Wing at Chateau Lake Louise - Business Casual
  • Friday - General Sessions / Victoria Ballroom, Chateau Lake Louise- Business Casual
  • Friday Evening - CARSTAR Presents . . . “The Denim & Diamonds Ball” - Victoria Ballroom. A great combination of glitz and glamour . . . come to the party in your best dress denim and add a western flare for the Gala Dinner & Annual Awards Ceremony. But really . . . it’s all about the BLING, so don’t forget to dazzle it up with lots of diamond glam!!
  • CARSTAR “After Party” - Following our Awards Ceremony, we will continue the celebration at the CARSTAR after party…back by popular demand.
  • The average temperature - During August, the average daytime temperature is 21 degrees Celsius. Evenings in the mountain climate are much cooler - between 8 and 14 C.
  • Name Badges will be provided at registration. Please ensure that you wear your name badge to all social events and conference sessions.

Acknowledging our business partners

Our business partners continue to support the growth of our company. Without their support, events such as this year’s conference would not be possible. Please acknowledge our business partners and thank them for their continued support.

Have a Great Time!

This is YOUR conference . . . a time to acquaint and re-acquaint yourselves with friends and colleagues and a time to share information and learn from each other.. . . Have a Great time!

We Look Forward To Seeing You in Lake Louise!

Please note that all registration fees are due prior to conference.